Hello Glenn, Thank you kindly for sharing your time and expertise with the ACDIS Chapter today! We understand that your knowledge and business are valuable, making us appreciate your webinar more. Our audience today exceeded 190 participants, and we received positive feedback and gratitude from many listeners on this content. It is always a privilege to listen in on one of the leading experts in CDI. You are welcome to come and speak to our group any time, and we hope to listen in on your future webinars.

Our CDI Department is glad to be able to attend the Core-CDI Academy training sessions. There were several great points and many takeaways, that we can implement into the day-to-day routine. On a personal note, I appreciate the expertise of the panel of session leaders, and made several notes. Despite 13 years of CDI experience and 20 years Case Management experience, I learned new approaches to CDI. And, I recommend all levels of CDI specialists to take this course.

“I really enjoy the webinars that Glenn and his colleagues provide.  The message they share is in line with what I have been saying for years – the medical record should paint a picture of how sick the patient is and tell their story.  In the era of increasing insurance denials, that story is more important than ever.  It’s no longer good enough to query and get individual words (diagnoses) added in the chart.  The patient’s story much be clearly and consistently documented throughout the entire admission or else the case is ripe for denial.  Glenn’s approach, that CDI can do so much more than look for CCs and MCCs, is intriguing and I hope that my organization can take some baby steps in that direction.”

I just wanted to let you know that I just finished listening to the presentation you recorded for the OHIMA conference.  You did an excellent job and provided wonderful examples and resources.   I think with the impending E&M changes coming in 2021, the documentation to support medical necessity is probably going to decrease.   Thanks again for a wonderful presentation. 

Glenn & Heidi present “Take No Shortcuts & Have NO FEAR: Why CDI & Coders Need a Better Understanding of E&M Documentation & How to ACHIEVE IT. Another top-notch webinar from Top Gun. A very engaging and informative approach  to substantive documentation improvement. Glenn and Heidi's method to enhance physician documentation validates medical necessity with medical decision making and corroborates quality focused patient care. Glenn and Heidi demonstrate a step by step approach to improved documentation with case study examples that demonstrate how to achieve complete, accurate and precise physician documentation excellence. You won't be disappointed!

I  have been “singing your praises” since I did the all-day Saturday CDI session on April 11th.  I was so happy to hear many of the things that you said.    I have been saying for several years that I wish CDI didn’t code or assign a DRG – that they only worried about making sure everything that was going on with the patient was documented.  I have used the words “tell the story” and “paint a picture” more times that I can count.  But as you said, Administration is focused on proving the value of the program, so they like to see the dollar amounts directly tied to the work that CDI is doing.   I came away with a new twist on CDI after April 11th and how an HIM Coder could play more of role with CDI.  We have an opening for our CDI Lead right now.  One of our IP Coders came to us from the profee side, so she is well versed in assigning E/M levels and all of the various requirements in the profee world.  She is actually interested in pursuing the CDI Lead position – and, after hearing your presentations, I think she brings some interesting skill sets to the mix.  Is she a seasoned clinical person with X-number of years as a nurse in the ICU or ED – no.  But she understands what is needed in the chart from the coding perspective.  She also has a background as an educator and is very much interested in working with the providers.  Now to convince by boss!!!   We have had some sort of CDI program for 20+ years.  They are a great group of gals, I like them, but I feel that they still don’t “get” what their job is.  I feel like they piece together the clinical parts of the chart to justify what they have concurrently coded, but they don’t actually work on improving the documentation to stand the test of time – painting the picture and telling the story so that anyone reading the chart would really know how sick the patient was.   I wish we had boatloads of money to hire you to come get us in shape!!

"We had the opportunity to undertake an audit with Core-CDI and couldn’t be more pleased with the results! The results were prompt, easy to understand, and will hopefully lead to meaningful improvements inside of our organization. They also go beyond the “basics” of CDI and look at the “next level” such as integration with Utilization and Case Management, and outpatient Emergency Documentation as well, not just the inpatient environment. Great results and easy to work with!"

"Bringing Glenn on-site was one of the best decisions we could have made. We saw an immediate spike in our revenue following Glenn meeting with our providers, coders, and billing staff. By his third day, he paid for his whole visit just by making changes to the most simple (but unknown to us) mistakes in how we were billing procedures. I would recommend him to anyone wanting an immediate and also long-lasting improvement to their facility's finances."

The presenter, Glenn Krauss is phenomenal – great future insights and resources. I really enjoyed it and plan to utilize the information to continue my growth and development in Clinical Documentation Improvement, advancing my career in CDI by expanding my depth and knowledge of what constitutes best practices of documentation and communication of patient care beyond CC/MCC capture. Practical ideas and concepts to better engage physicians is something I appreciated in learning about by attending the webinar. Thanks again!"